Return policy

Thank you for shopping with QOHOMU! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange process. Please read our Returns Policy below to learn how to return or exchange items.

1. Return Window

You have 30 days from the date of delivery to return or exchange your items. If the return period has passed, we are unable to offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the original condition.
  • The item must have all original tags and packaging intact.
  • Items must be returned within the specified return window.
  • Sale or clearance items are not eligible for returns or exchanges, unless defective.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] to inform us of your return request. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return is approved, we will provide you with detailed instructions on how to return the item(s). Please note that we may require you to ship the items back to us.
  3. Pack Your Items: Please ensure that the items are securely packaged in their original condition to prevent any damage during the return shipping process.

4. Return Shipping Costs

The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of your items.

5. Refunds

Once we receive and inspect your returned items, we will process your refund within 7-10 business days. Refunds will be credited to the original payment method used at checkout. Please note that shipping costs are non-refundable.

If your return is approved, you will receive a notification confirming your refund.

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the same procedure as a return and contact us at [email protected]. If the requested size or color is in stock, we will process your exchange once we receive the returned item.

7. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will gladly provide a replacement or a full refund. In such cases, we will also cover the return shipping costs.

8. Non-returnable Items

For hygiene and safety reasons, certain items are non-returnable, including:

  • Intimates and lingerie
  • Swimwear
  • Accessories (e.g., hats, jewelry)

If you are unsure whether an item is returnable, please feel free to reach out to us before making a purchase.

9. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us at [email protected]. Our customer service team will be happy to help.

Thank you for shopping with QOHOMU! We appreciate your business and look forward to serving you again.